Shipping & Returns
Eckhaus Latta will ship your items within 3-5 business days of order confirmation. To ensure the safety of customers and staff during the ongoing COVID-19 crisis, we are operating at a reduced capacity, which may result in delays. Your patience is greatly appreciated.
Please allow an additional 2-3 business days for the shipping courier to process the shipment for tracking.
We offer free shipping for domestic orders over the value of 250 USD. Domestic orders will be shipped using UPS with signature required.
Eckhaus Latta ships internationally determined by weight and destination, however, your order may incur additional duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.
ALL SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUND OR EXCHANGE
We will accept returns and exchanges for full-priced items within 14 days of delivery date.
All items must be returned in original unworn condition with original tags and packaging.
In order to initiate a return, please email firstname.lastname@example.org with your order number and reason for the return. We will respond to confirm your request and with return instructions within 2-3 business days.
We also accept returns within 14 days of delivery date at our New York Retail Store at 75 East Broadway #206, New York, NY, 10002, open Wed-Sat 12-6. Please note shipping fees are nonrefundable, and sale items and items labeled Final Sale are not eligible for refund or exchange.