DOMESTIC SHIPPING

WE OFFER FREE SHIPPING FOR DOMESTIC ORDERS OVER THE VALUE OF 250 USD. 

ECKHAUS LATTA WILL SHIP YOUR DOMESTIC ORDER WITHIN 2-3 BUSINESS DAYS OF ORDER CONFIRMATION. YOU WILL RECEIVE AN EMAIL WITH TRACKING ONCE THE LABEL HAS BEEN CREATED. PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS FOR THE SHIPPING COURIER TO PROCESS THE SHIPMENT FOR TRACKING. FOR MORE QUESTIONS REGARDING DOMESTIC SHIPPING PLEASE EMAIL SHOP@ECKHAUSLATTA.COM

SIGNATURE IS REQUIRED ON ALL DOMESTIC ORDERS.

ECKHAUS LATTA IS NOT RESPONSIBLE FOR LOST OR MISSING PACKAGES.

INTERNATIONAL SHIPPING

ECKHAUS LATTA IS NOW OFFERING IMPROVED RATES ON INTERNATIONAL ORDERS VIA DHL.

ECKHAUS LATTA WILL SHIP YOUR INTERNATIONAL ORDER WITHIN 3-5 BUSINESS DAYS OF ORDER CONFIRMATION. PLEASE ALLOW AN ADDITIONAL 2-3 DAYS FOR DHL TO PROCESS THE SHIPMENT AND FOR TRACKING TO UPDATE.

INTERNATIONAL RATES ARE DETERMINED BY WEIGHT AND DESTINATION. APPROXIMATE DUTIES, FEES AND IMPORT TAXES ARE ESTIMATED AT CHECKOUT. HOWEVER, IF ADDITIONAL CHARGES OCCUR, THIS IS THE RESPONSIBILITY OF THE CUSTOMER. FOR QUESTIONS OR CONCERNS REGARDING INTERNATIONAL SHIPMENTS, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM

ECKHAUS LATTA IS NOT RESPONSIBLE FOR LOST OR MISSING PACKAGES.

DOMESTIC RETURNS AND EXCHANGES

ALL SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUND OR EXCHANGE. 

FULL PRICE ITEMS ARE ELIGIBLE FOR RETURN OR EXCHANGE WITHIN 14 DAYS OF DELIVERY DATE. ALL ITEMS MUST BE RETURNED IN ORIGINAL UNWORN CONDITION WITH ORIGINAL TAGS AND PACKAGING. ITEMS WILL BE THOROUGHLY INSPECTED FOR SIGNS OF WEAR, AND YOUR RETURN MAY BE REJECTED BASED ON ITEM CONDITION. 

IN ORDER TO INITIATE A RETURN, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN.  WE WILL RESPOND TO YOUR REQUEST AND WITH RETURN INSTRUCTIONS WITHIN 2-3 BUSINESS DAYS. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING. 

IN ORDER TO INITIATE AN EXCHANGE, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM WITH YOUR ORDER NUMBER AND REASON FOR THE EXCHANGE. WE WILL RESPOND WITHIN 2-3 BUSINESS DAYS. FOR DOMESTIC EXCHANGES, A RETURN SHIPPING LABEL WILL BE PROVIDED. 

WE ALSO ACCEPT RETURNS AND EXCHANGES WITHIN 14 DAYS OF DELIVERY DATE AT OUR NEW YORK RETAIL STORE AT 75 EAST BROADWAY #206, NEW YORK, NY, 10002, OPEN TUES-SUN 12-7, AND OUR LOS ANGELES RETAIL STORE AT 980 NORTH BROADWAY, LOS ANGELES, CA, 90012. ITEM WILL BE THOROUGHLY INSPECTED FOR SIGNS OF WEAR AND THE RETURN MAY BE REJECTED.

PLEASE NOTE SHIPPING FEES ARE NONREFUNDABLE, AND SALE ITEMS AND ITEMS LABELED FINAL SALE ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

INTERNATIONAL RETURNS AND EXCHANGES

ALL SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR REFUND OR EXCHANGE. 

FULL PRICE ITEMS ARE ELIGIBLE FOR RETURN OR EXCHANGE WITHIN 14 DAYS OF DELIVERY DATE. ALL ITEMS MUST BE RETURNED IN ORIGINAL UNWORN CONDITION WITH ORIGINAL TAGS AND PACKAGING. ITEMS WILL BE THOROUGHLY INSPECTED FOR SIGNS OF WEAR, AND YOUR RETURN MAY BE REJECTED BASED ON ITEM CONDITION. 

IN ORDER TO INITIATE AN INTERNATIONAL RETURN, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN.  WE WILL RESPOND TO YOUR REQUEST AND WITH RETURN INSTRUCTIONS WITHIN 2-3 BUSINESS DAYS. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING. 

IN ORDER TO INITIATE AN INTERNATIONAL  EXCHANGE, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM WITH YOUR ORDER NUMBER AND REASON FOR THE EXCHANGE. WE WILL RESPOND WITHIN 2-3 BUSINESS DAYS. CUSTOMER IS RESPONSIBLE FOR INTERNATIONAL EXCHANGE SHIPPING. 

PLEASE NOTE SHIPPING FEES ARE NONREFUNDABLE, AND SALE ITEMS AND ITEMS LABELED FINAL SALE ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE.

FAQS

WHAT IF THE ITEM HAS BEEN WORN, AND I'D STILL LIKE TO RETURN IT?

THE PRODUCT WILL BE THOROUGHLY INSPECTED FOR SIGNS OF WEAR, SMELLS, MISSING TAGS, AND ANY FORM OF DAMAGE. IF THE ITEM DOES NOT MEET OUR STANDARDS, WE WILL REJECT THE RETURN. 

WHY IS SIGNATURE REQUIRED? CAN I HAVE MY ORDER SENT WITHOUT IT?

SIGNATURE IS REQUIRED TO PREVENT LOST OR STOLEN ITEMS. ECKHAUS LATTA IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS AND WILL NOT REPLACE ANY LOST OR STOLEN ITEMS. PER THIS POLICY, ALL DOMESTIC SHIPMENTS ARE SENT WITH SIGNATURE REQUIRED, NO EXCEPTIONS. 

WHAT HAPPENS IF I CANNOT BE HOME AT THE TIME OF DELIVERY?

DEPENDING ON UPS, SEVERAL DELIVERY ATTEMPTS WILL BE MADE, AND THEN THE ORDER WILL GO TO A NEARBY UPS ACCESS POINT. 

WHAT IS A UPS ACCESS POINT?

A UPS ACCESS POINT IS A THIRD PARTY BUSINESS LOCATION THAT ACTS AS A SECURE PICK-UP LOCATION FOR UPS PACKAGES. UPS WILL NOTIFY YOU AS TO WHICH ACCESS POINT YOUR PACKAGE HAS BEEN SENT. IF THE ITEM HAS NOT BEEN PICKED UP WITHIN A PERIOD OF TIME, IT WILL BE RETURNED TO SENDER.

WHO IS RESPONSIBLE FOR RETURN SHIPPING?

THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING.

WHAT IF MY ITEM IS DAMAGED?

FOR ANY QUESTIONS OR CONCERNS REGARDING QUALITY, PLEASE EMAIL SHOP@ECKHAUSLATTA.COM, PLEASE INCLUDE PHOTOS, ORDER NUMBER, AND A THOROUGH DESCRIPTION OF THE CONCERN.

WHAT IF MY SHIPMENT IS LOST OR STOLEN?

ECKHAUS LATTA IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF YOUR ITEM IS LOST OR STOLEN PLEASE REACH OUT TO THE SHIPPING COURIER IMMEDIATELY AND PROVIDE THEM WITH YOUR TRACKING NUMBER. ADDITIONALLY REACH OUT TO SHOP@ECKHAUSLATTA.COM.